1. No refunds

All sales are final. Once an order has been dispatched we do not refund it, in part or in full, and we do not accept returns for change of mind, a different expectation of colour or size, a duplicate order, or a gift that was not needed after all.

This applies to every product we sell, at every price. All orders are paid in advance; we do not offer cash on delivery.

2. Why

Our rakhis are handmade in small batches and our hampers are packed to order with food items — dry fruits, chocolates, snacks and sweets. Once a box has left us we cannot verify how it has been stored or handled, and we will not repack and resell food that has been out of our hands. Rakhi is also a single-date festival, so returned stock has no second life in the same season.

3. Cancelling before dispatch

You may cancel an order at any point before it is dispatched. Call or email us with your order number as early as you can — we dispatch within 24 hours, and during the fortnight before Raksha Bandhan we often dispatch the same day, so the window can be short.

If we have not yet dispatched it, we will return the amount to the original payment method through Razorpay within 7 working days. Depending on your bank it can take a further 2 to 3 days to appear on your statement. Once dispatched, section 1 applies.

4. Damaged, wrong or missing items

If your parcel arrives damaged, if we have sent the wrong product, or if something listed in a hamper is missing, we will replace it at our cost. We do not issue a refund in place of a replacement.

Tell us within 48 hours of delivery and send photographs of the outer packaging, the sealed or damaged item, and the shipping label. We arrange collection where the courier allows it, and dispatch the replacement as soon as the claim is confirmed.

• Report within 48 hours of delivery
• Photographs of the packaging, the item and the shipping label
• Keep the packaging until the claim is settled
• Replacement dispatched at our cost, usually within 2 working days

5. What we cannot replace

Some situations fall outside a replacement claim.

• Reports made more than 48 hours after delivery
• Items damaged after delivery, through wear, water or mishandling
• Food items that have been opened, tasted or partly consumed
• Slight variation in colour, bead placement or finish — every rakhi is handmade and no two are identical
• Delivery delays caused by the courier, the address given, or events outside our control
• Refusal to accept a cash-on-delivery parcel at the door

6. Failed and undelivered deliveries

If a parcel comes back to us because the address was incomplete, nobody was available after the courier's attempts, or a cash-on-delivery parcel was refused, we will contact you to arrange re-delivery. Re-delivery is charged at the standard shipping rate. We do not refund the order value in these cases.

7. Your statutory rights

Nothing in this policy limits the rights you have under the Consumer Protection Act 2019 or any other law that applies to you. Where the law requires a remedy we do not list here, the law takes precedence over this page.